When we start to deliver a few tools to production, training the production team like technicians and operators becomes fairly easy. In such initial times, we just
need to let them in a meeting or OJT (on-the-job-training) session and walk them through the new tools. When the same tools start maturing with new and old features, the same knowledge transfer methods don't meet the speed. There would be old experienced and new novice operators, who need retraining and relearning etc. The best methods to achieve this training are
Centralized documentation
Video content
Centralized Documentation
Keeping a document about the tools available from the tool development team and enabling easier access to those documents easies the training process.
If the organization follows a standard documentation process, then that's the place where these tools and information can go in and in many cases, most of the organization members would have such documentation accessibility. Eg. Ideagen Q-pulse
Another best method to achieve this is if the organization uses Google or Microsoft as the business solution. We may create google sites or microsoft-sharepoint for the tools team where the tools will get documented.
Video Content
Adding video content with a simple walkthrough of the tool and its use cases in crisp time is another best way to get the audience up to speed with the tools. All advanced nuances can go in some advanced videos or written content.
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